06 May'24
07 May'24
1 room, 2 guests
The Leela Mumbai
Andheri East, Maharashtra | Mon, 06 May - Tue, 07 May | 1 Room, 2 Adults
₹0
₹10,030
/ night + ₹2,307 taxes & fees
The Leela Mumbai
5-star Hotel · Andheri East, Mumbai
4.6
500+ ratings
Luxurious ·
Positive Vibes ·
Delicious Food
AI generated highlights from recent guest reviews
Cancellation till check-in available
With ClearChoice Max powered by Cleartrip
Free breakfast on select plans
Some plans include free breakfast
Amenities
Swimming Pool
Housekeeping services
Laundry
Shops and commercial services
Bell staff/porter
Parking
Property rules
Check-in: After 02:00 PM, Check-out: 12:00 PM
Cancellation till check-in available, with ClearChoice Max
Guests below 18 years of age NOT allowed
Alcohol consumption allowed within the premises
Pets NOT allowed within the premises
About property
See all 194 photos
₹10,030
+ ₹2,307 taxes & fees
/ night
₹0
No cost EMI from ₹4,112
Breakfast included
Cleartrip ratingsCleartrip's ratings are determined using a proprietary algorithm, reflecting recent real-world guest experiences.
Cleartrip's ratings are determined using a proprietary algorithm, reflecting recent real-world guest experiences.
4.6
500+ ratings
5
350
4
150
3
10
2
6
1
10
4.7
4.9
4.8
4.6
4.4
AI generated summary from recent guest reviews
Location
4.3
The hotel's location is highly praised by travelers for its convenience, especially for those flying in and out of Mumbai International Airport. It is also well-connected to nearby business hubs and offers easy access to the city center and shopping areas. The hotel's tranquil environment and proximity to South Mumbai are also mentioned as highlights.
Nearby Attractions
Convenient Location
Room Luxury
4.4
Travelers are satisfied with the rooms at this accommodation. They find them comfortable, spacious and well-equipped with necessary amenities. The furnishings are luxurious and the views from the rooms are scenic.
Room Cleanliness
Room Size
Dining Experience
4.6
The food at the hotel is highly praised by travelers, with a wide variety of options and delicious dishes. The breakfast spread is excellent, with a good selection of choices. The hotel also offers on-site restaurants with gourmet cuisine and signature dishes. Overall, the dining experiences are delightful and the staff provides excellent service.
Breakfast
Delicious Food
Dining
Service Excellence
4.0
The staff at the hotel are highly praised for their courteous and helpful behavior. They are knowledgeable and provide personalized service to guests. The check-in/check-out experience is smooth and efficient. There are mentions of 24*7 service and airport transfers. The highlight is the exceptional hospitality and attentiveness of the staff, with specific staff members being mentioned for their helpfulness and friendly service.
Staff
Service
Premium Amenities
4.4
Guests have praised the range and quality of amenities provided by the hotel, including the well-maintained pool, spa facilities, gym, and business center. The exclusive amenities and excellent service in the club lounge have also been highlighted. The hotel also offers a relaxing ambiance and friendly staff.
Pool
Gym
Lounge
Value For Luxury
4.0
Guests found the hotel to offer good value for money. The hotel was praised for providing a high-end and luxurious experience with affordable rates for a five-star hotel. they found it worth the price for the luxurious stay.
Value for Money
Reviews
Excellent
5/5
·
Maps20716980618 on May 04, 2024
Great. Room was perfect and personal from roomboy to concierge were excellent. I wanted to rest and have a good time before coming home. My flight was late so I enjoyed the swimming pool and one of the best dinner buffet I had until now I recommend this hotel. It earns 5 stars
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A Disappointing Experience at Leela Mumbai
1/5
·
Alessandra R on May 04, 2024
My husband and I recently chose Leela Mumbai for what we anticipated would be a luxurious and relaxing stay, given its association with the reputable Leela brand. We trust this brand known for its excellence from over a decade of positive experiences at Leela Palace in Dehli and Leela Gurugram with only the most exceptional heavenly experience of device, beauty, and food. In coming to Mumbai, husband shared he wanted to stay at Oberoi as he only stays there in Mumbai and has wonderful relationship with them. They are wonderful. However, I begged to stay at Leela because of how wonderful they have been in Dehli. Unfortunately, the resort failed spectacularly and catastrophically to live up to our expectations. The abysmal service marred our entire visit. A beautiful space means nothing without true customer service and care for needs of guests. Leela Mumbai has lost its way due to bad management and lack of honor. Upon arrival, the first sign of trouble was with our airport pickup which, despite being included in our deluxe suite package, was initially neglected as in were not going to get picked up despite having paid for this as part of our package. The hotel offered it as a "complimentary" service only after we pointed out their oversight. We were downgraded from a luxury sedan to a very simple Toyota. To “correct” this, we were then "upgraded" to a room that barely met standards—certainly not the luxury we were promised. The failures in basic hospitality were glaring: no clean towels were provided when asked, our room lacked the standard turn down service, and a broken glass that resulted in a cut to my leg and wrist was not attended to and cleaned despite my explicit request for a thorough cleanup to ensure safety, particularly for my husband. This is not solely poor service but a physical danger. The management, led by Devina, was apologetic but ultimately ineffective. She asked what she could do. I shared we needed assistance arranging a car for a road trip—Devina promised early in the morning to handle everything and she would use my card to pay. I gave explicit ask for Luxury car with 3 liter engine as we are driving over 600 km and want to ensure we are safe. a task I had to entrust to the hotel so stopped my own search as she said she understood. Again, this was morning. By late evening, she last minute provided were links to car rental services that you find at top of google search that did not even that did not meet our needs. It was evident she performed no research, nothing was organized. There was no initiative or urgency. We had no options and spent our evening resolving and morning -wasting valuable time and to be lied to was beyond disappointing. It was obvious zero effort was made. The only person who stepped up was Narender from Concierge service. Who, late at night, worked tirelessly to work with us to provide a solution. We finally booked acar late in the evening. However, the car promised was a deception. The agency promised a new car, which we wanted for safety, and that we could pay by card. In the morning, they sent us an old damaged vehicle, insisting on cash payment, a clear bait-and-switch tactic that felt borderline criminal. Again. Narender stepped up to find us the right solution finally securing us a Maybach. The one person who redeemed any trust and embodied the diamond standard of excellence that we love of Leela was Narender from concierge. He went above and beyond in every respect. Our Jio was not accepting payment, he resolved this issue quickly and kindly. We had a Suite so required special care to access internet. This special instructions was not delivered by management or the team. Narender came and helped us. Lastly, most touching, Narender put 2000 rupees of his own money to secure our car. He did not tell us he did this. We only figured it out when we saw the bill and asked him why he did not tell us. He declined to accept payment back - but we insisted. Honorable, excellence, integrity in service and style. The man is a blessing to any business and is the only individual who sought to provide service versus give dishonest lip service. The food was another low point, utterly bland and less flavorful than paper. Even the complimentary champagne and cold bath—misguided gestures as we don’t drink alcohol—alongside cheap spa vouchers, could not salvage the respect and trust lost during our stay. However while Narender would have silently given to us to ensure we had the best stay, Devina added insult to injury, promises of a reduced rate as a form of apology were never fulfilled. It's saddening to report that while other Leela properties like the Leela Palace stand out for their excellence, Leela Mumbai is a stark and disappointing contrast. My husband and I left feeling that any semblance of service and integrity was absent. The only path I can see to return to actual Leela standards is change in management. Care and excellence come from the top. It’s an embarrassment not just to the brand, but to the very essence of hospitality.
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Awesome Stay there
5/5
·
Deepak G on May 01, 2024
Everything was good and had a great experience staying there. Loved the food of the restaurants and nice service. Loved the place and ambience too.
Positive experiences
4/5
·
AshishDehade on May 01, 2024
Over 30 visits to Leela Mumbai - have mostly been very positive experiences. The food, the ambience, the service, the staff... Nothing to complain. Of course, getting there has always been a challenge - given the impossible Mumbai traffic and where the hotel is situated. However, with new infrastructure being built, it has got better - lot better.
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Very comforting and mature
5/5
·
Excursion26764674098 on Apr 29, 2024
Great character Very well mannered Courteous Very helpful Nature was very good to tackle the situation , Assassssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss She is very good at her work
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Location
Andheri East, Mumbai, Maharashtra, 400059
Rooms available
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No cost EMI - Pay in 3 interest free EMIs with 5 major banks
Premier Room City View With 1+1 Happy hours are from 5pm to 7pm at 6 degrees on selected brands
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹1,149
/ night
by
+ 4 other inclusions
₹10,030
+ ₹2,307 taxes & fees
/ night
₹0
No cost EMI from ₹4,112
Premier City View Room
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹1,239
/ night
by
+ 6 other inclusions
₹10,920
+ ₹2,512 taxes & fees
/ night
₹12,000
9% off
No cost EMI from ₹4,477
Premier Pool View Room
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹1,339
/ night
by
+ 6 other inclusions
₹11,830
+ ₹2,721 taxes & fees
/ night
₹13,000
9% off
No cost EMI from ₹4,850
Royal Club Room
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Free cancellation
till check-in
+ ₹2,379
/ night
by
+ 9 other inclusions
₹24,115
+ ₹5,341 taxes & fees
/ night
₹26,500
9% off
No cost EMI from ₹9,819
Executive Suite Room
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Free cancellation
till check-in
+ ₹2,379
/ night
by
+ 9 other inclusions
₹27,300
+ ₹5,914 taxes & fees
/ night
₹30,000
9% off
No cost EMI from ₹11,071
Royal Club Parlor Suite - Airport Transfer, Lounge Access and 2 Hours Meeting Room Usage Included
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Free cancellation
till check-in
+ ₹2,379
/ night
by
+ 8 other inclusions
₹36,400
+ ₹7,552 taxes & fees
/ night
₹40,000
9% off
No cost EMI from ₹14,651
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5/5
How guests rated this hotel
5
Location
5
Rooms
5
Service
5
Value
5
Hygiene
₹9,974
+ ₹1,710 taxes & fees
/ night
5/5
How guests rated this hotel
4.5
Location
5
Rooms
5
Service
5
Value
5
Hygiene
₹9,450
+ ₹1,620 taxes & fees
/ night
4.5/5
How guests rated this hotel
4.5
Location
4
Rooms
4.5
Service
4
Value
4.5
Hygiene
₹10,795
+ ₹1,943 taxes & fees
/ night
₹11,335
4% off
Price breakup
1 room x 1 night
₹11,335
Coupon discount
-₹540
Price after discount
₹10,795
+ ₹1,943 taxes & fees
4.5/5
How guests rated this hotel
4.5
Location
4.5
Rooms
4.5
Service
4.5
Value
4.5
Hygiene
₹10,843
+ ₹1,859 taxes & fees
/ night
₹13,972
20% off
Price breakup
1 room x 1 night
₹13,972
Property discount
-₹3,129
Price after discount
₹10,843
+ ₹1,859 taxes & fees